Too many types of equipment and not enough experts?

Get the help you need  with Equipment Experts On Demand,
Remote Support, and Step-by-Step Instructions. 

Bühler used our Assisted Reality and quickly realized a 35% improvement in efficiency, saving them $30k a day.

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Expert giving technician remote support

Our Experts

We only work with the top 3% of experts. Get real time assistance with our top of the field experts in:

  • Bulk Packaging
  • Equipment
  • Process Equipment
  • Material Handling Equipment
  • Manufacturing Equipment
  • And much more!


As an expert, get paid for the knowledge you already have and support technicians through live calls and work instructions.

Apply to become an expert and a member of our team will be in touch.

Access Equipment Experts and Technical Assistance Anytime, Anywhere

NewForge Knowledge Place is the first-of-its-kind platform where technical experts share their knowledge on-demand through the power of AI and AR.

Search our database of technical experts and
schedule a call for remote help. Query our expert-powered AI to receive instant troubleshooting answers and quickly create work instructions.

Technician wearing PPE and smartglasses working on a piece of equipment and having a remote call.
Frontline worker wearing a pair of smart glasses, hardhat, and protective eyewear.

Access Skilled Experts, Reduce Machine Downtime With One Click

Imagine implementing a way to quickly resolve technical issues, get immediate support of an expert to help with manufacturing equipment installations, and have access to technical support at any time.

With NewForge Knowledge Place, you can accomplish all of these things and more.

Instead of waiting hours or days for an outside technician to be on-site at your business, NewForge Knowledge Place allows you to have immediate assistance (saving you time and avoiding potential money loss due to unexpected production downtime)

Customers have reported significant travel budget reductions up to 55%, along with notable enhancements to their uptime, which can increase by as much as 36%.

Featured Experts

We only work with the top 3% of experts. 

NewForge Expert: Tom G.

Tom G.

Computer Engineer who runs an automation systems integration company, has successfully reverse engineered and supported a variety of complex assembly and inspection lines.

NewForge Expert: Ryan L

Ryan L.

BSME | ISA - Certified Automation Professional | Rockwell Software - Certified PLC Programmer Inductive Automation's University Completion of 8.0 and 8.1.

A solution Trusted by:

Our Blog

Stay Up To Date With NewForge

The platform can help your business by providing remote assistance from expert to your technicians and reducing downtime for equipment maintenance and troubleshooting. With the help of augmented reality and the expert AI, end-users can receive real-time support from experts regardless of their location. This can result in faster problem resolution and increased efficiency for your business.

The cost of using the platform will depend on the specific features and services that your business requires. For live calls – the experts set their own rate for the type of assistance they are providing.  There is a $120 minimum rate for any skilled assistance provided.  The end-users are charged for the time spent with the expert and the platform pays the expert based on that time.

To hire an expert on the platform, you can search for available experts through the platform’s search function and schedule a remote assistance session. Alternatively, you can submit a support request through the platform support board and have an expert recommended to you.

Yes, NewForge experts provide written work instructions, manuals, videos and other media for repairing specific equipment. These instructions are found through the AI-powered work instructions search.  The AI searches through manuals, articles, and other sources to provide end-users with detailed instructions for maintenance and repair procedures.

Yes, NewForge experts can help with equipment installation, startups, repair and regular maintenance. The experts can provide guidance and support for setting up equipment correctly and safely.

NewForge experts can provide assistance with a wide range of manufacturing and logistics equipment, including but not limited to: robotics, conveyors, palletizers, packaging machines, and forklifts.

Yes, the platform can be customized to fit your needs. New Forge can work with you to tailor the solution to meet your specific requirements, whether that includes integrating with other systems or developing custom features.

New Forge takes security seriously and employs various measures to ensure that the platform is secure. These measures include data encryption, access controls, and regular security audits. Additionally, New Forge complies with industry standards for security and privacy, such as ISO 27001 and GDPR.

Contact Us​

Email

Info@newforge.pro​

Address

54 Marina Road, Suite 205​ Lake Wylie, SC, 29710​

We have launched the beta version of NewForge Knowledge Place and we are working hard to build a platform based on crowd-sourced knowledge and expertise. NewForge Knowledge Place will soon offer powerful searchability features allowing you to easily find the information and expertise you need.

This process takes time, and we appreciate your patience as we continue to grow and develop. We invite you to explore our current platform capabilities and provide us with feedback to help us improve your user experience. Please send us your feedback to info@newforge.pro.