The platform can help your business by providing remote assistance from expert to your technicians and reducing downtime for equipment maintenance and troubleshooting. With the help of augmented reality and the expert AI, end-users can receive real-time support from experts regardless of their location. This can result in faster problem resolution and increased efficiency for your business.

The cost of using the platform will depend on the specific features and services that your business requires. For live calls – the experts set their own rate for the type of assistance they are providing.  There is a $120 minimum rate for any skilled assistance provided.  The end-users are charged for the time spent with the expert and the platform pays the expert based on that time.

To hire an expert on the platform, you can search for available experts through the platform’s search function and schedule a remote assistance session. Alternatively, you can submit a support request through the platform support board and have an expert recommended to you.

Yes, NewForge experts provide written work instructions, manuals, videos and other media for repairing specific equipment. These instructions are found through the AI-powered work instructions search.  The AI searches through manuals, articles, and other sources to provide end-users with detailed instructions for maintenance and repair procedures.

Yes, NewForge experts can help with equipment installation, startups, repair and regular maintenance. The experts can provide guidance and support for setting up equipment correctly and safely.

NewForge experts can provide assistance with a wide range of manufacturing and logistics equipment, including but not limited to: robotics, conveyors, palletizers, packaging machines, and forklifts.

Yes, the platform can be customized to fit your needs. New Forge can work with you to tailor the solution to meet your specific requirements, whether that includes integrating with other systems or developing custom features.

New Forge takes security seriously and employs various measures to ensure that the platform is secure. These measures include data encryption, access controls, and regular security audits. Additionally, New Forge complies with industry standards for security and privacy, such as ISO 27001 and GDPR.

Assisted Reality: Smartglass devices

Thanks for your interest! You can buy more devices (and accessories) here.

For larger purchase inquiries, contact us here. We’ll get back to you right away.

We can all benefit by freeing our hands to maintain situational awareness, but specifically workers who need their hands free to do their work and who want to be connected to their workforce and data will benefit greatly. Smart Glass Devices are designed for those who want hands-free computing and connectivity. For a list of industries currently using the The New Forge Knowledge Place solution visit our solutions page here.

All are purpose-built, most are industrial-grade head-mounted and designed for rugged use. For more information on those offered, check out our white paper here.

You may follow The Knowledge Place Blog here or subscribe to our latest news and upcoming events. 

Android 8.1. It is specially modified to “hands-free” your Android application. Learn more here: https://www.newforge.pro/support.

A total of twelve languages: English, Chinese, French, German, Italian, Spanish, Portuguese, Russian, Japanese, Korean, Polish and Thai languages.

Smart glass devices provide a hands-free, voice-activated user interface (UI) to start a support call, talk through the issue at hand and complete the call all while remaining hands free. The speech command recognition is designed to work in extremely noisy environments. Using speech commands and head-tracking, the device literally frees your hands to effectively accomplish critical tasks with the support of experts from anywhere in the world.

Our customers have multiple options for securing their devices on the corporate or facility network. These range from native Android features such as user profiles and PIN numbers to enterprise Mobile Device Management systems, many of whom have optimized their solutions for the smart glasses, to The Knowledge Place Cloud which provides some basic management features focused on the SMART GLASS DEVICES. Of course, your security needs are highly specific to your organization. We would be happy to discuss your organization’s enterprise security approach and advise you on how the smart glass devices can securely fit into your environment with confidence. Please contact support@newforgetech.com to arrange for a detailed conversation with our product team.  Any hotspot connectivity would use the security protocols you set up with the provider.

The device was designed for you to maintain full situational awareness, so no, the devices are purposefully designed to sit just below/above your line of sight, about one inch  away from your eye, allowing you to retain full horizontal peripheral vision.

Absolutely! Both the HMT-1 and M400 can be used with eyewear, especially when used with hardhat connections which allows for any type of prescription or safety glasses.  Hard hat connectors can be found here.  The HMT-1 can be used as-is with any glass wear you desire. The M400 does have the option of prescription ready safety frames also.  That can be found here. 

Currently, only landscape mode. The landscape orientation enables optimal visibility and retains peripheral visibility while using the device.

The HMT-1 weighs about 380 grams. The M400 weighs about 140 grams. 

Thanks for your interest.  Fill out the this form here: https://newforge.pro/expert We would love to hear from you! 

Getting Started with the Devices

Press and hold the power button on the camera side of the device for three seconds. The device logo will appear in the display pod when the system is booting up. To power off, press and hold the power button again for three seconds.

Position the display pod for use with your dominant eye. TIP: To determine your dominant eye, target a distant object through a small opening formed using your two hands. The eye you most naturally use is dominant. A quick web search will yield many instructions on how to determine your dominant eye, or you can check out our user manual here.  Position the Display Pod just below/above your line of sight, about an inch from your eye. Using the display should be like looking at the dashboard of a car or your rearview mirror.

Make sure that you are using your dominant eye and that devices are adjusted properly. For more information, please see the Getting Started Guide included in the box or here.

The devices are designed for hands-free work. Depending on the device, there are voice commands and other methods you can use to navigate the software and the operating system. You can find specific information for the RealWear HMT-1 here, for the Vuzix M400 here and for the Glass EE2 here.

Both the HMT-1 and M400 supports both 2.4 and 5 GHz Wi-Fi. There are four ways to connect and configure Devices. NOTE: Make sure you are permitted by your company to be connected to a network and that you are complying with your company’s security protocols.